Complaints Procedure
Our Commitment to Customer Service
UBServicesUK Ltd are committed to the highest standards of customer service & customer satisfaction. Complaints from customers are important to us, both to give us an opportunity to resolve concerns and as a method of improving our practice.
Our staff provide the highest standards of customer service. Despite our best efforts, sometimes things do go wrong. When they do, we would like you to tell us so that we can put things right as quickly as possible.
Making a Complaint
If a customer is concerned about the service provided by us, they should contact our Accounts Manager:
Adam Regan
Accounts Manager
Who will allocate the complaint investigation to an appropriate manager and aim to respond within 7 Days.
Escalating Your Complaint
If we have not resolved your complaint satisfactorily, you may escalate this to:
UIA Complaints Process
P.O. Box 355, Tunbridge Wells, Kent TN2 9ED