Trading Terms Explained - Utility Business Services

Utility Business Services. Putting the Client First.

At Utility Business Services we are passionate about delivering superior quality, service and choice to our clients and customers. Our reputation and the loyalty of our clients and customers depend upon it.

In essence Utility Business Services are a utility management company whereby we assist new tenants in dealing with the minefield that is the energy industry.

In many cases, new retailers find that when they take over a pub, one or both utilities have been disconnected. Our expertise is in facilitating the reconnection of a supply and ensuring that the new retailer is only billed from the day they become responsible for the supply. Invariably, the disconnections have been actioned by lower tier suppliers. It is because of this and the problems this causes for the tenants, we currently, use British Gas, E-On, N Power, EDF and Scottish Power.

We offer a new tenant a competitive fixed rate, which because of the volatility of energy prices, we believe to be in the best interest of the tenant. It is no coincidence that the companies offering cheaper rates are the very same companies who carry out the majority of the disconnections.

We work hard to secure the reconnection of a site and have built up a network of contacts within the industry which allows us to do so quicker in most cases than the tenant could achieve themselves and in most cases without the need for reconnection deposits or bonds. We are also available to the tenant to help sort out disputes with suppliers concerning billing and accounts and can assist them in avoiding disconnections. Irrespective of the amount of work required for each individual tenant, we never make any charge for our services, however, we are not a charity and it is true that we receive our remuneration from the brokering of the utility contract for the site.